Pagina's Webshop

Privacy Policy

About our Privacy Policy:

Lisap Benelux BV cares a great deal about your privacy. That is why we only process data we need for, and to improve, our services and deal carefully with the information we have collected about you and your use of our services.

We never provide your data to third parties for commercial purposes. This Privacy Policy applies to using the website and the services provided through it by Lisap Benelux BV. The effective date for the validity of these conditions is 6 August 2018. When a new version is published, all previous versions cease to apply.

This Privacy Policy describes which of your data we collect, what we use these data for, and with whom and under what conditions we may share these data with third parties. We also explain how we store and protect your data against misuse and your rights relating to the personal data you provide to us. If you have questions about our Privacy Policy, please get in touch with our contact person for privacy matters, whose contact details are at the end of this document.

 

About data processing:

Below you can read how we process your data, where we store or have your data stored, which security techniques we use, and who can access these data.

Web shop software: Koek&Peer CMS
We have developed our web shop using Koek&Peer software. We share personal data you make available to us to provide our services with this party. Koek&Peer has access to your data to provide technical support to us. They will never use your data for any other purpose. Based on our agreement with them, Koek&Peer must adopt appropriate security measures. These include applying SSL encryption and a strong password policy. Koek&Peer uses cookies to collect technical information relating to your use of the software. No personal data are collected or stored. Koek&Peer reserves the right to share data collected within its own group to improve its services.

Web hosting: MijnDomein
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. Although it may collect metadata on the use of services; these are not personal data. MijnDomein has adopted appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. MijnDomein is bound by a confidentiality agreement.

Email and mailing lists: Your Mailing List Provider
Our website uses Your Mailing List Provider, a third party that handles email traffic from our website and sends any newsletters. All confirmation emails you receive from our website and web forms are sent via Cloudorb’s servers. Cloudorb will never use your name and email address for its own purposes. An ‘unsubscribe’ link appears at the bottom of every email sent automatically via our website. If you click on this button, you will no longer receive emails from our website. However, this can seriously reduce our website’s functionality. Your Mailing List Provider will store your personal data securely. It uses cookies and other internet technologies that show whether emails are opened and read. Your Mailing List Provider reserves the right to use your data to improve the service and to share information with third parties for this purpose.

E-mail and mailing lists:  Cloudorb
We use Cloudorb’s services for our regular business email traffic. It has adopted appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Cloudorb has no access to our inbox and we treat all our email traffic confidentially.

Payment processors: Sisow Payment Innovations
To process part of the payments in our web shop, we use the Sisow Payment Innovations platform. Sisow Payment Innovations processes your name and address details and payment data, such as your bank account or credit card number. Sisow Payment Innovations has adopted appropriate technical and organisational measures to protect your personal data. It reserves the right to use your data to improve the service and to share anonymised data with third parties for this purpose. All these safeguards for protecting your personal data also apply to components of Sisow Payment Innovations’ services for which they hire third parties. Sisow Payment Innovations does not retain your data for longer than permitted by law.

Dispatch and logistics: PostNL
If you place an order with us, we must have your package delivered to you. We use PostNL’s services for deliveries. We thus need to share your name and address details with PostNL. PostNL uses these data solely to perform the agreement. If PostNL hires subcontractors, it will also provide your data to these parties.

Dispatch and logistics: DPD
If you place an order with us, we must have your package delivered to you. We use DPD’s services for deliveries. We thus need to share your name and address details with DPD. DPD uses these data solely to perform the agreement. If DPD hires subcontractors, it will also provide your data to these parties.

Invoicing and accounting: Snelstart
We use Snelstart’s services to keep our records and accounts. We share your name and address details and order data. These data are used to administer sales invoices. Your personal data will be transmitted and stored under protected conditions. Snelstart is bound to secrecy and will treat your data confidentially. Snelstart does not use your personal data for purposes other than those described above.

 

Purpose of the data processing

 

General purpose of the processing
We use your data only to provide our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for targeted marketing. If you share data with us and we subsequently use these data to contact you at a later time – other than at your request – we will ask for your explicit consent to do so. Your data will not be shared with third parties other than for complying with accounting and other administrative obligations. These third parties are all bound to secrecy under their agreement with us, an oath or a legal obligation.

Automatically collected data
Data automatically collected by our website are processed to improve our services. These data (such as your IP address, web browser and operating system) are not personal data.

Cooperating in tax and criminal investigations
In certain cases, Lisap Benelux BV may be legally obliged to share your data because of a tax or criminal investigation by the authorities. We are then forced to share your data, but will oppose this within the limits of the law.

Retention periods
We retain your data as long as you are our customer. This means we will keep your customer profile until you state you no longer wish to use our services. If you state this, we will also regard it as a request to be forgotten. Under our administrative obligations, we must retain invoices with your personal data, so we will retain this data for the specified period. But employees will then no longer have access to your customer profile and the documents we have produced because of your order.

Your rights
As the data subject, you have certain rights under Dutch and European legislation regarding the personal data processed by us or on our behalf. We explain below which rights are involved and how you can rely on them.

To prevent misuse, we normally only send copies and transcripts of your data to your email address already known to us. If you want the data to be sent to another email address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; if you have submitted a request to be forgotten, we will anonymise the data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You may always lodge a complaint with the Dutch Data Protection Authority if you suspect we are using your personal data incorrectly.

Right of access
You may always access the data we process (or have a third party process) relating to you or that can be traced back to you. You may submit a request for this purpose to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to your email address known to us, along with a list of the processors in possession of these data, stating the category under which we have stored these data.

Right to rectification
You may always arrange to modify the data we process (or have a third party process) relating to you or that can be traced back to you. You may submit a request for this purpose to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send confirmation to your email address known to us that these data have been modified.

Right to restriction of processing
You may always restrict the data we process (or have a third party process) relating to you or that can be traced back to you. You may submit a request for this purpose to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send confirmation to your email address known to us that these data will no longer be processed until you lift the restriction.

Right to data portability
You may always have another party process the data that we process (or have a third party process) relating to you or that can be traced back to you. You may submit a request for this purpose to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send to your email address known to us copies or transcripts of all data we have processed or that have been processed on our instructions by other processors or third parties. In such a case, we will most likely no longer be able to continue providing services because the safe connection of data files can no longer be guaranteed.

Right to object and other rights
In certain cases, you may object to the processing of your personal data by or on the instructions of Lisap Benelux BV. If you object, we will immediately stop data processing pending the outcome of your objection. If your objection is valid, we will provide copies and/or transcripts of data we process (or have a third party process) to you and then permanently stop processing. You also have the right not to be subjected to automated individual decision-making or profiling. Although we do not process your data in a way for this right to apply, please get in touch with our contact person for privacy matters if you disagree.

Cookies


Google Analytics
Our website places cookies from the U.S. company Google as part of the ‘Analytics’ service. We use this service to keep track of, and receive reports on, how visitors use our website. This processor may have to allow access to these data under applicable legislation and regulations. We have not consented to Google using the analytical information obtained for other Google services.

Google Adwords
Our website places cookies from the U.S. company Google as part of the ‘Adwords’ service. We use this service to keep track of, and receive reports on, how visitors use our website. This processor may have to allow access to these data under applicable legislation and regulations. We have not consented to Google using the Adwords information obtained for other Google services.

Flipsnack
Our website places cookies from the U.S. company Flipsnack, which produces our catalogues and brochures. This service places cookies and web beacons to track and obtain reports on how visitors view the catalogues. This processor may have to allow access to these data under applicable legislation and regulations. We have not consented to Flipsnack using the information obtained for other services.

Google Tag Manager
Our website places cookies from the U.S. company Google as part of the ‘Tag Manager’ service. We use this service to make quick adjustments to the website without having to go offline. This processor may have to allow access to these data under applicable legislation and regulations. We have not consented to Google using the information obtained for other Google services.

Amendments to the Privacy Policy
We always reserve the right to amend our Privacy Policy. However, you will always find the latest version on this page. If the new Privacy Policy affects how we process data already collected about you, we will notify you of this by email.

Contact details
Lisap Benelux BV
Zuidhoven 9E
6042 PB Roermond
The Netherlands
T +31 (0) 475 – 342 903
E info@lisap.nl

Contact person for privacy matters: Mr M.M. Sijmons